Conditions and Terms

Conditions and Terms

Terms and Conditions:


  • The customer may request a quote for intervention on-site
  • The cost for remote assistance (by telephone or internet) will be calculated on basis of time spent from our technicians to provide assistance to customer
  • In the case of internet service, it is important to be able to make a VPN connection between the client PC and the Elisam server. The customer must take care of it on his side.
  • In case of Internet connection, the minimum connection speed should be at 512 Kb / sec upload and 5 Mbit / sec download
  • The internet connection must be stable
  • During remote assistance an operator of the client must be available nearby the PC



Elisam will provide 1 year guarantee & assistance in the event of failure or malfunction. In addition Elisam provide 12 hour support by internet, in the event the customer has doubts or concerns in the use of the software.

After the first year of warranty, Customers can subscribe contracts for service and maintenance (mechanical, electrical and electronics) at very affordable prices.

In case of need, by internet connection, we can offer remote assistance to ensure speed and efficiency.

Every time a customer will be remotly connected with us, we will always try to make a software back-up of his system to ensure the recovery of the most recent data in the event of system crash.

Furthermore, about software, our partner Ellips provides to all its customers on its website ( an area where anyone can verify the answers to frequently asked questions.

For ordinary or extraordinary scheduled maintenance, a quotation of the intervention costs will be proposed and must be approved from the customer.


Requests for assistance and/or support will be ignored if they will be done in a different way with respect to the channels and methods officially indicated.



Possibility to insert advanced customization in according with the customer requirements.
For information:
+39 0547 59257

Why choose

  • For the quality of our facilities, the care and passion with which also the details are treated.
  • For the speed and efficiency in customer service: because we know that your time is precious.
  • For the high technological standards that we can offer to guarantee performance and reliability.